Technical Support Specialist
Core
Provides desktop and end-user technology support, troubleshooting hardware/software issues, managing IT asset lifecycles, and supporting user access for DPD and PHDC departments.
Role type
Mid-level IC technical support specialist
Builds
Stable IT operations and user productivity for city departments
Domain
Municipal government IT
Required skills
Desktop hardware troubleshooting, OS and application support, ticketing system management, IT asset lifecycle management, user access administration, vendor coordination, A/V and conferencing support
Preferred skills
Experience with TeamDynamix, Microsoft 365, remote support tools
Technologies
TeamDynamix, Microsoft 365, VPN, docking stations, printers, scanners
Responsibilities
Respond to and manage incidents and service requests via ticketing systems; diagnose and resolve hardware, software, and connectivity issues; deploy and maintain desktop hardware and peripherals; manage IT asset inventory and lifecycle; assist with user onboarding, offboarding, and workstation moves; provide user training and A/V support for meetings.
Seniority
Mid-level, hands-on IC