Senior Welfare Advisor
Core
Provide specialist welfare benefits, debt, and social welfare advice to men involved in the criminal justice system, focusing on rehabilitation and resettlement.
Role type
Senior welfare advisor (social welfare and debt)
Builds
Casework support for clients navigating poverty, financial hardship, debt, and housing difficulties
Domain
Social welfare / Criminal justice / Debt recovery
Deliverable
client delivery
Required skills
Welfare benefits advice, debt advice, Universal Credit knowledge, benefit appeals and tribunal submissions, caseload management, advocacy, safeguarding, GDPR compliance
Preferred skills
Experience with AQS standards, FCA requirements, supporting volunteers and trainees
Technologies
Universal Credit system, AQS standards, FCA requirements
Responsibilities
Manage a varied caseload of benefit entitlement, claims, appeals, and debt issues; advise on housing and income maximisation; support volunteers and trainees; contribute to quality assurance activities
Seniority
Senior, hands-on IC