Debt Review Specialist - South Africa
Core
Back-office operations specialist managing end-to-end debt review, administration, and insolvency processes for a financial services client.
Role type
Senior IC debt review and administration specialist
Builds
Debt review case files, administrative records, and insolvency/deceased account documentation
Domain
Banking and Financial Services (Debt Review & Administration)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Debt review process management, document processing, system data entry (Salesforce, Enterprise, CollectSmart), refund processing, external stakeholder communication, reckless lending assessment
Preferred skills
Customer service experience, regulated environment experience, credit clearance
Technologies
Salesforce, Enterprise, CollectSmart
Responsibilities
Manage debt review email boxes and process documents (Cob's, 17.1's, 17.2 proposals, court orders), draft Cob's and paid-up letters, flag/unflag accounts on systems, process refunds for overpayments, assess reckless lending allegations, handle queries from debt counsellors and clients, process write-off requests for insolvent or deceased accounts, support contact centre admin duties
Seniority
Mid-level, hands-on IC