Hardship & Insolvency Specialist
Core
Manage customer hardship and insolvency cases to create sustainable repayment plans and deliver fair outcomes.
Role type
Hardship & Insolvency Specialist
Builds
Tailored repayment plans and sustainable customer outcomes
Domain
Consumer Finance / Lending
Deliverable
client delivery
Required skills
Empathy, complex problem solving, critical thinking, clear communication, risk identification, compliance adherence, stakeholder liaison
Preferred skills
Ownership, resilience, integrity, practical solutioning
Responsibilities
Manage sensitive customer interactions across multiple channels, create tailored repayment plans, liaise with third parties like financial counsellors, review and prioritize daily hardship reports, proactively identify and solve risks, ensure compliance with regulatory requirements, contribute to process improvements.
Seniority
Mid-level, hands-on IC