Front Desk Team Leader
Core
Oversees daily reception and guest service operations, coordinates shift activities, and supports front desk staff to maintain high service standards.
Role type
Front Office Team Leader
Builds
Guest check-ins, check-outs, room assignments, and special requests
Domain
Hospitality / Luxury Eco-tourism
Deliverable
product features
Required skills
Shift supervision, Guest operations coordination, Service recovery, Department coordination, Property Management Systems (PMS) proficiency, Team training, Strong English communication
Preferred skills
Arabic language, Luxury hospitality experience
Technologies
Opera Cloud, Opera PMS
Responsibilities
Guide and support front office and reception agents during daily operations; Coordinate smooth check-ins, check-outs, room assignments, and special requests; Handle guest inquiries, resolve complaints, and escalate major issues; Communicate occupancy needs, VIP arrivals, and guest requests with Housekeeping and the Call Centre; Maintain accurate guest profiles and data inside Property Management Systems; Conduct shift briefings, provide ongoing coaching, and ensure adherence to brand and safety standards
Seniority
Mid-level, hands-on IC