Technicien de Support Informatique H/F
Core
Provide on-site IT support for the Loxam headquarters, handling user incidents, service requests, and account management via ticketing.
Role type
IT support technician (help desk)
Builds
IT support services for headquarters users
Domain
Corporate IT / Hardware & Software Support
Deliverable
client delivery
Required skills
Incident diagnosis and resolution, ServiceNow ticketing, Microsoft environments, Office suites, Account creation and access management, HR onboarding/offboarding support, Security compliance procedures
Preferred skills
Multisite environment experience, Knowledge base documentation
Technologies
ServiceNow, Microsoft environments, Office suites
Responsibilities
Respond to user calls and tickets, Diagnose and resolve hardware/software incidents, Manage service requests for account creation and equipment assignment, Update internal documentation and knowledge base, Apply security and compliance rules
Seniority
Junior to Mid-level, 1-3 years experience