Customer Service Account Executive
Core
Single point of contact for selected customer accounts, resolving delivery issues, claims, and POD queries while supporting continuous improvement of customer service policies.
Role type
Senior Customer Service Account Executive
Builds
Customer service policies, procedures, and client relationships
Domain
Logistics and supply chain
Deliverable
client delivery
Required skills
Complex issue resolution, stakeholder management, process improvement, team mentoring, KPI reporting, cost exposure investigation, logistics operations knowledge
Preferred skills
Coaching and training, creative problem solving, diplomacy
Responsibilities
Monitor and review processes using customer feedback, mentor team members, hold regular meetings with stakeholders, maintain KPIs and report performance, investigate and resolve customer claims, liaise with management on growth strategies
Seniority
Senior, hands-on IC with team leadership