Front Office Manager | Opening Mama Shelter Amsterdam (F/M/NB)
Hybrid
Core
Lead the Front Office team to ensure personalized, warm customer interactions and manage the reception area at a hotel.
Role type
Front Office Manager
Builds
Customer experience, team performance, and operational efficiency in the front office
Domain
Hospitality / Hotel Management
Required skills
Leadership, team recruitment and training, customer complaint resolution, sales and occupancy optimization, resource management, confidentiality, operational execution
Preferred skills
Fluency in Dutch, Opera Cloud proficiency, experience with hotel operations
Technologies
Opera Cloud
Responsibilities
Recruit and train the Front Office team, manage customer issues and complaints, drive sales and occupancy rates, coordinate between staff and management, promote hotel services and events
Seniority
Mid-Senior, hands-on IC