German-Speaking POS & Technical Support Specialist (Remote)
Core
First point of contact for merchants and business partners providing professional technical support for payment terminals, POS systems, and payment-related services.
Role type
Technical Support Specialist (Payments & POS)
Builds
Payment terminals, POS devices, and ATMs
Domain
Payments, POS, banking, financial services
Deliverable
client delivery
Required skills
Troubleshooting, installation and activation, configuration, connectivity problem resolution, SLA management, ticketing system usage, portal access handling
Preferred skills
Payments/POS/banking/financial services industry experience, Microsoft Excel, ticketing platforms
Technologies
Payment terminals, POS devices, ATMs, ticketing systems, Microsoft Excel
Responsibilities
Provide professional support via phone, email, and ticketing systems; Assist customers with card payment terminals, POS devices, and ATMs; Support terminal installations, replacements, activations, and configurations; Troubleshoot technical issues, connectivity problems, and payment-related error codes; Resolve customer inquiries efficiently while meeting SLA targets; Escalate complex technical issues to the appropriate teams; Maintain accurate documentation in the ticketing system; Handle portal access requests and perform selected back-office activities.
Seniority
Individual Contributor
