Technical Support Officer
Core
Level 2 IT support role providing responsive hardware and software support to employees across NSW business, primarily Sydney offices.
Role type
Level 2 Technical Support Officer
Builds
Seamless technology experience for internal employees
Domain
Enterprise IT Support
Required skills
Windows 11, MS Office 365, Citrix, Azure, Audio/Visual conferencing, SCCM, Intune, ServiceNow
Responsibilities
Identify and proactively resolve IT issues, provide first and second level hardware and software support, document procedures, make recommendations on upgrades and replacements, participate in projects
