Operations Analyst, Bulgaria
Core
Optimize delivery operations and courier fleet metrics in complex cities to ensure fleet sustainability and operational performance.
Role type
Operations Analyst (Supply Chain)
Builds
Courier fleet performance, operational processes, and user experience for food delivery marketplace.
Domain
Logistics / On-demand delivery / Food delivery
Required skills
Data analysis, problem-solving, project management, SQL, Excel/Google Suite, stakeholder management
Preferred skills
On-demand industry experience, process improvement expertise
Responsibilities
Analyze daily/weekly operation metrics to identify trends and craft strategies; Design and embed best-in-class processes to drive efficiency; Collaborate with internal stakeholders to monitor projects related to operations and courier contribution; Improve KPIs such as Delivery Time and Cancellations; Maintain and analyze business reports to aid decision-making.
Seniority
Mid-level (1.5+ years experience)