Customer Service Jr (Sales and Pharma)
Core
Junior customer service specialist supporting sales and pharma operations by preparing quotes for compendial testing, managing client communications, and coordinating with technical labs.
Role type
Junior IC customer service specialist (pharma testing)
Builds
Quotations and proposals for USP, EP, and JP compendial testing
Domain
Pharmaceutical testing and regulatory compliance
Required skills
Client liaison, proposal preparation, CRM management, regulatory compliance (GMP/GLP/ISO), technical document interpretation, cross-functional coordination
Preferred skills
Business management or Finance background, English C1 level, quoting tools (Salesforce/PandaDoc)
Technologies
Salesforce, PandaDoc, Microsoft Office
Responsibilities
Scope work for proposals and prepare quotes for compendial testing, act as liaison between clients and technical departments, manage client information and RFPs in CRM, update clients on testing status and delays, ensure compliance with GMP/GLP/ISO standards
Seniority
Junior, entry-level IC
