Técnico/a Gestión de Clientes.
Core
Managing internal and external customer service inquiries, processing internal client requests, and supporting non-face-to-face service pools.
Role type
Senior Customer Operations & Data Analyst
Builds
Operational manuals, data reports, and incident tracking systems
Domain
Utilities (Water, Waste, Energy) + Customer Service
Deliverable
dashboards & analysis
Required skills
Data extraction and analysis, Advanced Google Workspace, Incident management, Call center operations knowledge, Manual creation and maintenance
Preferred skills
AI tools usage (Gemini, NotebookLM), Team leadership
Technologies
Google Workspace, AI tools (Gemini, NotebookLM)
Responsibilities
Receiving and resolving customer doubts, Extracting and analyzing business data, Writing and maintaining operational manuals, Tracking application and user incidents, Supporting internal teams and non-face-to-face pools
Seniority
Mid-Senior, hands-on IC
