Hotel All-Rounder - Mercure Brisbane Garden City
Core
Part-time hotel staff member providing front office and food & beverage service to ensure guest comfort and satisfaction.
Role type
part-time hotel all-rounder (front office & F&B)
Builds
guest check-in/out, cafe service, food preparation, loyalty program sign-ups
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
customer service, computer systems (Microsoft Office, Opera), multitasking, communication, personal presentation, RSA certification
Preferred skills
previous hotel experience, ability to work under pressure
Technologies
Microsoft Office, Opera PMS
Responsibilities
Deliver service excellence from check-in to check-out, act as first point of contact for guests, work shifts in Food & Beverage and Front Desk, assist with self check-in kiosks, brief and sign up non-members to the loyalty program
Seniority
entry-level