Senior Reprographics Associate
Core
Lead workflow and deliver exceptional customer service for clients in reprographics, mail, and back-office administrative services.
Role type
Senior Reprographics Associate (Team Lead)
Builds
Copy, mail, and administrative services for corporate clients
Domain
Business Services / Office Operations
Required skills
Workflow management, team leadership, client relations, problem-solving, quality assurance, equipment operation, timekeeping compliance, report generation, training
Preferred skills
Experience in legal/banking/corporate environments, Microsoft Office proficiency, ability to lift 50 lbs
Technologies
Copiers, Microsoft Office, Timekeeping systems
Responsibilities
Conduct time and absence for direct reports, communicate with clients and team on job issues, escalate operational problems, handle client concerns, intake and prioritize jobs, oversee quality assurance, train new employees, load copiers, maintain logs, set up conference rooms, manage reception and mail services
Seniority
Senior, hands-on IC with team leadership