Senior Genesys Routing Developer
Core
Design, develop, and implement secure, high-quality routing solutions for the Genesys Engage Contact Center Platform.
Role type
Senior Genesys Routing Developer
Builds
Voice and multi-channel routing applications and workflows
Domain
Contact Center Technology / Voice Platforms
Required skills
Genesys Suite (CTI, SIP, Composer, ORS, OCS, Workspace, Eservices), SCXML Call Flow, GA, GAX, OPM, GRAT, SQL, Cassandra, Jenkins, GitHub, SDLC, CICD, routing workflows, Genesys Orchestration Server, Genesys Rules Engine, URS
Preferred skills
Amazon Connect, VXML, CCpulse, Splunk, configuration management tools, troubleshooting production environments, on-call support
Technologies
Genesys Engage, Genesys Framework, Amazon Connect, Jenkins, GitHub, SQL, Cassandra, CCpulse, GAX, GA, Splunk
Responsibilities
Lead design and implementation of Genesys routing projects; write and review secure production code; participate in project life cycles (planning, testing, deployment); deliver knowledge transfer sessions; create and maintain technical documentation; analyze logs for troubleshooting.
Seniority
Senior, hands-on IC
