Medewerker Klantondersteuning (m/v/x)
Core
Customer support and administrative processing for financial services clients, ensuring accurate data handling and timely resolution of inquiries.
Role type
Customer support specialist (administrative)
Builds
Accurate client records and resolved support tickets
Domain
Financial services / Mortgage lending
Deliverable
client delivery
Required skills
Data entry, customer communication, process adherence, accuracy, time management
Preferred skills
Mortgage knowledge, financial services experience, system proficiency
Responsibilities
Process client data and verify information in systems, Answer customer questions and explain products and processes, Combine administrative tasks with phone support, Collaborate with colleagues to ensure high-quality service, Ensure correct and timely handling of client files and requests