Téléconseiller / Téléconseillère
Core
Handle incoming customer calls to provide first-level support and conduct outgoing survey calls.
Role type
Customer service agent (telephony)
Builds
Customer support interactions and survey data collection
Domain
Customer relations / Call center
Deliverable
client delivery
Required skills
telephone communication, written communication, data entry, customer needs analysis, adherence to procedures, teamwork, result evaluation
Preferred skills
recognition of disabled worker status
