Sales logistics customer advisor (Outsourced)
Core
Primary point of contact managing order-to-cash operations, logistics coordination, claims, and returns to ensure timely deliveries and customer satisfaction.
Role type
Senior IC sales logistics customer advisor
Builds
Efficient order fulfillment and customer service processes
Domain
Manufacturing / Supply Chain / Logistics
Required skills
Order management, logistics coordination, claims handling, export documentation, reporting, process improvement, cross-functional collaboration
Preferred skills
SAP proficiency, Microsoft Office, English fluency, problem-solving, autonomous work
Technologies
SAP, Microsoft Office
Responsibilities
Process customer orders and monitor fulfillment, handle customer inquiries regarding orders and deliveries, liaise with warehouses and transport providers, coordinate claims and returns, facilitate export documentation, prepare supply chain reports, support automation initiatives
Seniority
Mid-level, hands-on IC
