L1 IT Customer Support with German & English Part-time
On-site
Core
Provide accurate and optimal IT solutions via telephone, e-mails, or chat to troubleshoot issues with office, Windows, Outlook, internet, specific applications, and hardware.
Role type
L1 IT Customer Support Specialist
Builds
IT support services for 250,000 users
Domain
IT Service Desk / BPO
Deliverable
client delivery
Required skills
troubleshooting, active listening, client orientation, multitasking, shift work availability
Preferred skills
previous customer support experience, technical college or university education
Technologies
Windows, Windows 10, Office, Office 365, SAP, Oracle, Salesforce, Cegid
Responsibilities
Provide IT solutions via phone/email/chat, troubleshoot hardware and software issues, follow up on back-log, communicate with other teams, escalate complex issues
Seniority
Entry-level, part-time