Rider Supervisor
Core
Lead courier recruitment and activation operations, manage the Courier Contact Center, and drive process improvements to meet business targets.
Role type
Senior operations supervisor (recruitment & contact center)
Builds
Courier workforce for a quick-commerce/delivery platform
Domain
Logistics / Quick-commerce / Delivery
Required skills
Team management, operational KPI monitoring, process improvement, data analysis, resource planning, reporting, stakeholder coordination
Preferred skills
Call center management, recruitment, logistics, quick-commerce/delivery industry experience, advanced Excel
Technologies
Excel, Google Sheets
Responsibilities
Manage day-to-day operations of the Courier Contact Center; oversee end-to-end courier recruitment and activation; monitor KPIs and develop action plans; manage team capacity and workforce planning; analyze bottlenecks and lead process improvements; prepare performance reports; improve communication processes with candidates; oversee onboarding equipment inventory.
Seniority
Senior, hands-on IC