Customer Relations Manager
Core
Lead customer-focused teams to ensure an exceptional shopping experience across all sales channels in an omnichannel retail environment.
Role type
Senior Customer Relations Manager
Builds
Customer experience and loyalty in retail
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Team leadership, Customer experience management, Operational performance monitoring, Change management, Talent management, Commercial initiative support
Preferred skills
Passion for home furnishing, Fast-paced environment adaptability, Business growth mindset
Technologies
Customer relations processes and tools
Responsibilities
Lead and promote a customer-centric culture, Oversee and enhance the customer experience throughout the entire journey, Analyze customer feedback to implement continuous improvement initiatives, Monitor customer satisfaction metrics and operational performance, Develop and strengthen team talent, Support commercial initiatives and retail campaigns