Key Lead, Soho
Core
Support store leadership in creating exceptional customer and employee experiences while maintaining operational standards in a retail environment.
Role type
Senior retail team lead (store operations)
Builds
In-store customer experiences and team performance
Domain
Beauty retail
Deliverable
product features
Required skills
Team leadership, customer experience coaching, operational management, shift scheduling, community partnership building
Preferred skills
Product philosophy knowledge, customer service excellence, visual merchandising
Technologies
None stated
Responsibilities
Support employee culture and model company values, liaise with leadership for feedback, manage coverage and shift meetings, coach customer experience principles, handle ad hoc customer accommodations, execute opening/closing duties, support vendor requests and community networking
Seniority
Mid-level, hands-on IC