Client Services Manager - West Coast
Core
Manage the Client Services team in Wheat Ridge, CO, serving as a client advocate and laboratory liaison to increase revenue and improve workflows.
Role type
Senior Client Services Manager
Builds
Client relationships and operational efficiency for SGS laboratory services
Domain
Environmental Health & Safety (EHS) / Laboratory Testing
Deliverable
client delivery
Required skills
Team supervision, strategic account management, compliance testing resolution, workflow optimization, complex issue resolution, stakeholder partnership
Preferred skills
None stated
Technologies
None stated
Responsibilities
Directly supervise client services team and project managers; serve as main point of contact for customers regarding compliance testing and resolutions; manage relationships between client services team and local/cross-location departments; partner with business leaders to identify challenges and provide solutions; address complex client issues professionally and timely.
Seniority
Senior, hands-on IC with supervisory duties