Servicedesk Medewerker Warmtenetten (tijdelijke functie)
Core
First point of contact for customers regarding questions, complaints, outages, and maintenance requests for district heating networks.
Role type
Customer service agent (technical utilities)
Builds
Customer service operations for district heating networks
Domain
Energy / District heating
Deliverable
client delivery
Required skills
Customer communication, complaint handling, administrative tasks, order processing, reporting
Preferred skills
Experience in technical service provider
Technologies
None stated
Responsibilities
Answer customer calls and emails regarding outages and maintenance; Register and process complaints; Perform administrative tasks like creating order confirmations and placing orders; Support colleagues during busy periods or absences
Seniority
Mid-level (3+ years experience required)