Front Office Agent (m/w/x)
Core
Front Office Agent responsible for check-in/check-out, guest inquiries, reservation management, and providing local information at a boutique hotel.
Role type
Front Office Agent
Builds
Guest experiences and operational flow at a boutique hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Check-in/check-out processes, reservation systems, MS Office, guest communication, complaint resolution, local knowledge
Preferred skills
PROTEL system, additional languages, weekend/holiday flexibility
Technologies
PROTEL, MS Office
Responsibilities
Execute check-in and check-out processes, answer calls and emails, manage room reservations, provide information on facilities and local attractions, handle guest complaints professionally
Seniority
Entry-level to Mid-level