Deputy Manager
Core
Support the General Manager in running daily operations for two retail cafés, hospitality, and vending services at a university campus, ensuring high standards of customer service, health & safety, and food safety compliance.
Role type
Deputy Manager (Hospitality Operations)
Builds
Retail cafés, hospitality services, and vending operations for university students and staff
Domain
Higher Education Hospitality
Required skills
Team leadership and motivation, Budget creation and financial analysis, Health and safety compliance, Food safety compliance, Strategic thinking, Delegation, Prioritization in fast-paced environments, Verbal and written communication
Preferred skills
Passion for food and customer service, Hands-on operational involvement, Ability to work under pressure, Solution-oriented perspective, Meticulous organizational abilities
Technologies
None stated
Responsibilities
Lead, inspire, and support direct reports to deliver exceptional standards; Build relationships with clients and key stakeholders; Develop team through mentoring and training; Achieve business critical KPIs including Health and Safety, Sustainability, Financial, and Governance; Manage daily operations and step up to take ownership of the site when the General Manager is off-site.
