Technischer Support Mitarbeiter (m/w/d)
Core
Providing technical support and troubleshooting for IoT cloud solutions and electronic price tags for retail clients.
Role type
Technical Support Specialist
Builds
IoT cloud solutions and electronic price tag systems for retail clients
Domain
Retail technology / IoT / Cloud infrastructure
Deliverable
client delivery
Required skills
Remote support tools, LAN/WLAN, Cloud environments, Linux, Windows, System analysis, Network troubleshooting, Software troubleshooting, Ticket management, Process documentation
Preferred skills
Experience with VusionGroup solutions, Remote support tools
Technologies
Linux, Windows, LAN, WLAN, Cloud environments, Remote support tools
Responsibilities
Collaborate with customers and partners to identify and resolve issues, Independently process support tickets and coordinate solutions with 3rd-level support, Handle inquiries via phone, email, and ticketing system, Support installation and configuration of VusionGroup solutions, Analyze and resolve system, network, and software problems, Track and analyze customer requests, Document processes and create relevant reports and evaluations