Assistant Guest Experience Manager
Core
Orchestrating a seamless, luxury guest journey across arrival, stay, and departure touchpoints while leading Guest Relations, Lobby, and Executive Club teams.
Role type
Senior IC guest experience manager (hospitality)
Builds
Tailored luxury guest experiences and operational service continuity
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
Guest relations leadership, service recovery, VIP protocol management, team mentorship, revenue management (up-selling), data analysis of guest feedback, operational inspections, conflict resolution
Preferred skills
Dubai/GCC experience, additional languages (Arabic, French, Russian), familiarity with local heritage and city offerings
Technologies
Opera PMS, guest feedback platforms (TripAdvisor, TrustYou, Booking.com), Microsoft Office Suite
Responsibilities
Oversee daily Front Lobby, Guest Relations, and Welcome Lounge operations; Manage VIP guest protocols and bespoke experience creation; Serve as primary escalation point for complex guest complaints; Lead, mentor, and train Guest Experience teams on brand standards; Drive team participation in up-selling and revenue initiatives; Monitor real-time guest review platforms and translate data into actionable improvements.