Produkto vadovė (-as) (darbo vietų IT paslaugoms)
Core
Lead the IT services portfolio for employee workstations, collaboration, and meeting room technologies, ensuring alignment with organizational needs and strategic goals.
Role type
Senior IT Services Product Manager (Workstations & Collaboration)
Builds
End-user IT services including workstations, mobile devices, printing, Microsoft 365, and video conferencing solutions.
Domain
Energy sector / Critical Infrastructure
Required skills
IT service management, Microsoft 365, Microsoft Intune, infrastructure lifecycle management, project coordination, stakeholder management, analytical thinking, vendor management, procurement, contract management, automation.
Preferred skills
ITIL Foundation, Microsoft Modern Workplace, audio-video and Teams Rooms solutions, public procurement, energy sector experience.
Responsibilities
Manage the assigned IT services portfolio; prepare and maintain service change and priority roadmaps; identify user needs and initiate implementation; plan service development and modernization; coordinate service changes and deployments; monitor service quality metrics, SLA, and user satisfaction; initiate efficiency and automation solutions; participate in technical specifications, purchases, and vendor evaluation; coordinate external vendor work and ensure contract fulfillment; manage service documentation; propose new technologies and best practices.
Seniority
Senior, hands-on IC
