Senior Team Manager - Mortgage
Core
Lead a Mortgage Communication Desk team to deliver timely, accurate support throughout the loan lifecycle, ensuring exceptional customer experience and service-level targets.
Role type
Senior Team Manager (Mortgage Operations)
Builds
Communication services for loan lifecycle management
Domain
Mortgage, Banking, Financial Services
Deliverable
client delivery
Required skills
People management, Stakeholder management, SLA-driven operations management, Performance metrics tracking, Process improvement, Escalation management, Compliance management
Preferred skills
Mortgage industry experience, Banking experience, BPO operations experience
Responsibilities
Manage day-to-day operations of the Communication Desk, Lead and coach a team of communication specialists, Monitor communication channels to maintain service quality, Handle escalated concerns, Collaborate with cross-functional teams, Track and analyze operational metrics, Identify and implement process improvements, Ensure compliance with policies and data privacy standards