Ingeniero Soporte en Sitio Centro Histórico CDMX
Core
On-site IT support engineer responsible for diagnosing and resolving hardware/software incidents, maintaining equipment, and managing assets for client facilities.
Role type
Senior IC IT Support Engineer (On-site)
Builds
Operational stability for client IT infrastructure
Domain
IT Support / Hardware & Software Maintenance
Required skills
Windows 10/11, Microsoft 365, Active Directory, Entra ID, Teams, OneDrive, Remote Support, Hardware troubleshooting (Dell/HP/Lenovo), Printer support, Peripheral management, OS imaging, ITSM ticket management
Preferred skills
ServiceNow, Ivanti, IT Asset Management, Dell Certification, ITIL Fundamentals
Technologies
Windows 10/11, Microsoft 365, Active Directory, Entra ID, Teams, OneDrive, Dell, HP, Lenovo, ServiceNow, Ivanti
Responsibilities
Handle escalated incidents and requests from Service Desk, Diagnose hardware and software issues, Manage IT assets (additions, removals, inventory updates), Execute preventive maintenance and technology renewations at client sites, Support VIP users when required
Seniority
Mid-level, hands-on IC