Senior Client Success Manager / vCIO (MSP)
Core
Senior Client Success Manager acting as vCIO for SMB and mid-market clients, providing strategic IT guidance, managing technology roadmaps, and serving as the primary trusted advisor and escalation point.
Role type
Senior IC Client Success Manager / vCIO
Builds
Technology roadmaps, operational project commitments, and strategic IT solutions for SMB and mid-market clients
Domain
IT Managed Services Provider (MSP) for SMB and mid-market
Required skills
IT service delivery management, client relationship management, C-suite stakeholder engagement, technology roadmap development, ITIL/COBIT frameworks, proposal writing, sales support, CRM management, SOP development
Preferred skills
Managed services industry experience, solutioning and selling additional services, cross-functional matrixed organization experience
Technologies
ITIL, COBIT, CRM systems
Responsibilities
Develop technology roadmaps for organizations, participate in solution processes for Data/Tech/Digital Transformation, provide quality assurance on active projects, act as confidential support for challenging realities, participate in sales calls and close opportunities, track client opportunities in CRM, coordinate client service team escalations
Seniority
Senior, hands-on IC