COORDENADOR(A) CUSTOMER SERVICE INSUMOS
Core
Lead the Customer Service team to ensure operational performance and manage the routine for Fertilizer and Pesticide portfolios.
Role type
Senior Customer Service Manager (Agribusiness)
Builds
Fertilizer and Pesticide order processing, payments, volumes, documentation, and loading operations.
Domain
Agribusiness, Fertilizers, Pesticides, Chemical Industry
Required skills
Team leadership, Order Management, Supply Chain management, Contract compliance, Operational risk management, Cost optimization analysis
Preferred skills
Experience in distributed team structures, Continuous improvement projects, Advanced English
Technologies
N/A
Responsibilities
Lead the Customer Service team to ensure operational performance and manage the routine; Manage Fertilizer and Pesticide portfolios ensuring correct processing of orders, payments, volumes, documentation, and loading; Ensure compliance with contractual delivery windows and adherence between quotas, volumes, and operational capacity; Drive transformation of the area by implementing process improvements and increasing operational efficiency; Work integrated with Commercial, Supply Chain, Planning, Logistics, Execution, Credit, and Trading areas to ensure excellence in portfolio execution; Manage operational and commercial risks related to contracts, orders, product availability, and internal process compliance; Identify cost optimization opportunities and support Commercial and Trading areas through relevant operational analyses.
Seniority
Senior, hands-on IC
