CS Advisor
Core
Handling customer support requests via email, chat, and outbound calls for existing and potential clients, resolving issues, and interacting with external departments and suppliers.
Role type
Customer Service Advisor
Builds
Customer support interactions and issue resolution
Domain
Gaming / Customer Service
Deliverable
client delivery
Required skills
Italian (native), written communication, verbal communication, computer proficiency, Office suite, internet usage, interpersonal skills, stress management, problem solving, confidentiality
Preferred skills
Customer service experience, English language
Technologies
Office suite, Internet
Responsibilities
Manage customer support requests via email and chat; Handle outbound service and marketing calls; Identify customer issues and implement resolution procedures; Interact with external departments and suppliers to resolve problems; Report system bugs and generic user issues
Seniority
Entry-level / Individual Contributor