ROSS - Resource Specialist
Core
Administrative support and resource coordination for job seekers at an American Job Center (AJC), facilitating access to employment services and community resources.
Role type
Administrative Resource Specialist
Builds
Employment services and resource connections for job seekers
Domain
Workforce development / Public sector
Deliverable
dashboards & analysis
Required skills
Problem solving, Microsoft proficiency, Customer service, Literacy, Numeracy, Verbal communication, Office equipment operation, Data compilation
Preferred skills
Associates degree, 2 years customer service experience
Responsibilities
Performs administrative duties for the AJC, Greets and assists program participants, Introduces customers to available resources, Assists customers with job applications and resumes, Communicates with One Stop Coordinator, Obtains community resource information, Provides oversight of the resource room, Compiles and disseminates social service agency information, Ensures printed resources are current, Coordinates conference room scheduling, Coordinates referrals with community groups, Ensures resource room upkeep, Compiles program data, Helps coordinate workshops, Conducts orientations, Schedules appointments, Assists with outreach and recruitment