Coordinateur Support Informatique N2 F/H
Core
Coordinate daily Level 2 IT support activities, resolve complex incidents, and act as a technical reference to upskill support teams.
Role type
Level 2 IT Support Coordinator
Builds
IT support services for enterprise clients
Domain
IT Service Management / Enterprise Infrastructure
Required skills
Level 2 incident resolution, Windows & Microsoft 365 administration, network fundamentals (TCP/IP, DNS, DHCP, VPN), ticketing tools, technical analysis
Preferred skills
Telecom/IP telephony sensitivity, team coordination experience, technical mentoring
Technologies
Windows, Microsoft 365, TCP/IP, DNS, DHCP, VPN, Ticketing systems
Responsibilities
Process Level 2 incidents and complex requests, coordinate daily activities of N2 teams, ensure information flow between N1, N2, and client, train N1 and N2 teams on procedures and tools, act as the primary operational contact for the client
Seniority
Mid-level, hands-on IC