Front Desk Agent (AM / PM)
Core
The face and voice of 21c Museum Hotels, responsible for the entire guest experience from pre-arrival coordination to check-out.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room assignments, and hotel revenue through reservations and suggestive selling.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Cash handling, reservation management, guest relations, multi-tasking, verbal and written communication, computerized cash register systems
Preferred skills
Art exhibition knowledge, gift shop sales, background check clearance
Technologies
PC, PBX machine, cash register, fax machine, copier
Responsibilities
Greet and check in/out guests, process payments and maintain accurate accounts, accept and manage reservations, handle guest inquiries and concerns, process mail and messages, assist with gift shop sales and art exhibition information.
Seniority
Entry-level, individual contributor