Guest Experience Assistant Manager
Core
Overseeing and enhancing the overall guest experience throughout the guest journey, from pre-arrival to post-departure, ensuring personalized services and consistent delivery of hotel service standards.
Role type
Guest Experience Assistant Manager
Builds
Memorable guest experiences supporting the hotel's reputation and business objectives
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, complaint handling, service recovery, leadership, problem-solving, analytical skills, shift flexibility
Preferred skills
Supervisory experience, international hotel chain experience, knowledge of hotel PMS and loyalty programs
Technologies
Hotel PMS, guest feedback platforms
Responsibilities
Monitor guest satisfaction, resolve service issues, strengthen guest loyalty, collaborate with Front Office and Housekeeping, interpret guest feedback to develop improvement plans
Seniority
Mid-level, supervisory