Senior Genesys Cloud PS Consultant (Genesys AI experience)
Core
Senior consultant evaluating, designing, and validating AI-powered contact center solutions on Genesys Cloud CX for enterprise clients.
Role type
Senior solution consultant (Genesys Cloud AI)
Builds
AI-powered contact center solutions (knowledge management, agent assistance, virtual agents)
Domain
Contact center technology / Genesys Cloud AI
Deliverable
production ML models
Required skills
Genesys Cloud CX configuration, Genesys Cloud AI capabilities, solution design, technical validation, stakeholder management, cost assessment
Preferred skills
AI licensing models, KCS/ITIL/Lean Six Sigma certification, bilingual English/French
Technologies
Genesys Cloud CX, Genesys Cloud AI, Knowledge Bases, Architect, Data Actions
Responsibilities
Leading discovery workshops and gathering business requirements; Assessing Genesys Cloud AI capabilities against requirements; Designing AI-powered contact center solutions; Configuring and testing Genesys Cloud features and building prototypes; Evaluating technical architecture and integration options; Assessing implementation effort and costs; Preparing solution assessments and recommendations.
Seniority
Senior, hands-on IC
