Guest Relations Officer / Receptionist
Core
Manage guest check-in/out, room allocation, and daily occupancy status for a floating hotel (ocean liner) to ensure guest satisfaction.
Role type
Guest Relations Officer / Front Desk Receptionist
Builds
Guest arrival/departure reports, room availability status, reservation confirmations
Domain
Hospitality / Cruise / Floating Hotel
Deliverable
product features
Required skills
Opera PMS, Microsoft Office, English fluency, key control management, credit limit evaluation
Preferred skills
Additional languages, concierge coordination
Responsibilities
Greet guests and answer inquiries, perform check-in/out using Opera system, monitor and resolve guest requests, prepare occupancy and guest reports, manage room allocation and safe deposit boxes, coordinate with housekeeping and sales departments, inform guests of rates and services, evaluate credit limit reports daily.