Assistant Manager - Operations
Core
Managing operations team performance, client deliverables, and workforce planning in a high-pressure environment.
Role type
Assistant Manager - Operations
Builds
Client deliverables and operational efficiency
Domain
Shipping & Logistics / Intelligent Operations
Required skills
Team performance management, SLA adherence, attendance rostering, people coaching, corrective action implementation, data accuracy, time management, client escalation handling, workforce planning, quality and efficiency project driving, talent identification
Preferred skills
Shipping & Logistics process knowledge, English communication
Technologies
None stated
Responsibilities
Ensure client deliverables are achieved, manage and enhance team performance based on SLA, handle attendance rostering and leave management, escalate people issues and identify training needs, coach and mentor staff, implement corrective actions, plan and manage workforce, TAT, SLAs, and productivity, drive quality and efficiency projects, identify and groom talent for next levels
