Customer Service Officer
No visa sponsorship
Core
Answer inbound calls regarding customer issues, delivery times, quotes, and technical product information; process orders and invoices on SAP; coordinate with freight providers.
Role type
Customer Service Officer
Builds
Customer resolutions, order entries, and delivery coordination
Domain
Construction chemicals manufacturing
Deliverable
client delivery
Required skills
Order entry, invoice processing, freight coordination, technical product information, administrative skills
Preferred skills
Call centre experience, self-motivation, quick learner, can-do attitude
Responsibilities
Answer inbound phone calls, maintain internal email mailbox, process invoices and credits, liaise with freight providers, provide assistance to Sales and Logistics teams