Guest Service Associate - Front Office
Core
Front Office team member responsible for guest check-ins, check-outs, reservations, and handling inquiries/complaints to ensure a memorable guest experience.
Role type
Guest Service Associate (Front Office)
Builds
Guest check-in/check-out processes, room bookings, reservations, and front office records
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, multi-tasking, problem-solving, cash handling, hotel management systems, Microsoft Office, conflict resolution, shift flexibility
Preferred skills
Hotel management software experience, local languages or Hindi proficiency, hospitality degree/diploma
Technologies
Hotel management systems, Microsoft Office
Responsibilities
Greet guests and address inquiries, process payments and handle cash transactions, maintain front office records and shift reports, collaborate with Housekeeping and Management, resolve complaints and escalate complex issues
Seniority
Entry-level / Individual Contributor