Senior Client Success Manager / vCIO (MSP)
Core
Senior Client Success Manager / vCIO serving as the sole point of contact and trusted advisor for clients, ensuring their success through complex technology projects, system transitions, and data management initiatives.
Role type
Senior IC Client Success Manager / vCIO
Builds
Managed service agreements (MSA), solution roadmaps, and strategic technology implementations for government and enterprise clients.
Domain
Technology consulting, data management, infrastructure, and public sector (Municipality, State, Federal government).
Deliverable
client delivery
Required skills
Strategic portfolio management, solution architecture, contract management, financial forecasting, RFP/RFI leadership, stakeholder management, technical aptitude, project management.
Preferred skills
Government sector experience, consulting background, knowledge of agile vs waterfall methodologies.
Technologies
Microsoft Excel, PowerPoint, Project, Jira, Smartsheet, Azure DevOps, Trello.
Responsibilities
Act as solution architect to understand client technological landscape; manage internal portfolio finances and contract renewals; lead business development activities including RFP processes; mentor team members on solution design and implementation; forecast client needs and partner with sales on strategy.
Seniority
Senior, hands-on IC
