RBS Supervisor - English Speaker
Core
Lead operational support activities and ensure high-quality service delivery to international stakeholders.
Role type
Senior IC business support supervisor
Builds
Operational reports and service continuity
Domain
Business operations / Shared services
Deliverable
dashboards & analysis
Required skills
Team leadership, Workforce planning, KPI monitoring, Process optimization, Stakeholder management, Advanced Excel, CRM/ERP experience
Preferred skills
Multicultural environment experience, Service management systems experience
Responsibilities
Supervise daily operations, Monitor KPIs and service performance, Lead and coach the team, Manage scheduling and resource allocation, Produce operational reports, Serve as escalation point
Seniority
Senior, hands-on IC