Host of Pullman H/F - Pullman Paris Montparnasse 4*
Core
Hotel ambassador and mobile host ensuring guest comfort, handling requests/complaints, and driving sales across all hotel touchpoints.
Role type
Senior IC hotel host / guest relations specialist
Builds
Guest experiences and hotel revenue
Domain
Hospitality / Luxury hotels
Deliverable
product features
Required skills
Guest relations, upselling, group flow management, complaint resolution, quality auditing, concierge support, multi-language communication, CRM tools
Preferred skills
Third language (Spanish/Chinese), diplomacy, cultural curiosity
Technologies
Opera PMS
Responsibilities
Interact with guests at all hotel points of sale, manage group arrival flows, handle concierge requests and complaints, promote loyalty programs and upsell services, collect guest feedback, coordinate with hotel departments
Seniority
Mid-level, hands-on IC