Head of Deployment and Support - LIMS
Core
Define and deliver support & deployment for a central Laboratory Information Management System (LIMS) across Europe, ensuring service availability and managing change processes.
Role type
Senior IC Head of Deployment and Support
Builds
Service delivery processes, deployment rollouts, and incident mitigation strategies for Clinical LIMS
Domain
Life Sciences / Clinical Diagnostics / IT Operations
Required skills
Service management, Change management, Incident management, Team leadership, Cloud infrastructure, Project management, ITIL V3/V4, Agile frameworks, BMC Helix, Azure DevOps, JIRA, Trello
Preferred skills
Knowledge of Clinical Diagnostics and Laboratory processes, Hands-on Service reporting, Escalations handling
Technologies
BMC Helix, Azure DevOps Services, Trello, JIRA, Azure, AWS
Responsibilities
Implement service delivery culture and management processes, Manage a team of support and deployment engineers, Handle major incidents and create mitigation strategies, Develop and maintain observability across applications, Create and manage an effective change management process, Develop and motivate team members
Seniority
Senior, hands-on IC