IT Deployment and Support Engineer - LIMS
Core
Provide 1st and 2nd line support for the core Laboratory Information Management System (LIMS) across a European network of clinical diagnostics laboratories.
Role type
IT Deployment and Support Engineer (LIMS)
Builds
LIMS application functionality and configuration for clinical diagnostics laboratories
Domain
Life Sciences / Clinical Diagnostics / IT Infrastructure
Required skills
LIMS application troubleshooting, Windows 10/11 support, networking fundamentals, cloud platforms (AWS), Oracle RDBMS, Linux OS, monitoring tools, ticketing systems
Preferred skills
Prior LIMS experience, technical documentation skills
Technologies
LIMS, ServiceNow, BMC Helix, AWS, Oracle RDBMS, Linux, Windows 10/11
Responsibilities
Register, classify, route, follow-up and resolve support requests via email or ticketing system; Attend on-site deployments to configure LIMS processes alongside laboratory staff; Diagnose and troubleshoot Application, hardware or Cloud infrastructure problems; Monitor system performance and generate reports to anticipate or detect issues; Own incoming requests and manage escalations to engineering or development teams; Contribute to technical documentation, FAQs, and knowledge base articles
Seniority
Mid-level, hands-on IC