Spanish Customer Service Representatives - Emergency (Virginia State Residents)
Core
Deliver customer care and handle emergency situations (power outages, billing, service requests) via phone, email, and chat for public utility clients.
Role type
Bilingual Customer Service Representative (Emergency)
Builds
Customer support interactions and emergency response for public utility clients
Domain
Utilities / Energy
Deliverable
client delivery
Required skills
Bilingual in Spanish and English, active listening, probing questions, problem-solving, multi-tasking, Microsoft Office familiarity
Responsibilities
Handle service requests and billing questions, manage power outage and emergency calls, educate customers on energy choice programs, provide 24/7 support across various shifts including weekends